Chapter-4-Quality-first...if-time-permits.md

+- [[Japanese]]
+   * Part I Utilizing human resources
+     * [[Chapter 1 Trouble somewhere today]]
+     * [[Chapter 2 Cheeseburger production and sales manual]]
+     * [[Chapter 3 Vienna is waiting for you]]
+     * [[Chapter 4 Quality first...if time permits]]
+     * [[Chapter 5 Revision of Parkinson's Law]]
+     * [[Chapter 6 Does cancer work well? "Laetrail"]]
+
+## Chapter 4 Quality first...if time permits (pp.21-26)
+
+- Pride and Quality
+   - Programmer self-esteem is tied to product quality (**quality** not **quantity**)
+   - The lowest level that satisfies a programmer's self-esteem = the highest level ever reached, much higher than the market is willing to pay
+   - It's true that there are users in the market who don't care about poor quality, but they are a hindrance to meeting programmers' quality standards.
+   - If you cater to users who don't care about low quality, you will lose users who don't buy low quality products, and your market penetration will decrease.
+
+> Letting the buyer decide the quality standard, not the developer, is called "**escape from the quality first principle**". ... In the long run, matching quality to the market will increase costs.
+
+- Lessons learned from 'escape from quality first'
+
+```
+A quality level that far exceeds the end-user's requirements is one way to increase productivity.
+```
+
+```
+The idea that price and quality are in a trade-off relationship does not exist in Japan.
+On the contrary, it is widely accepted that higher quality leads to lower costs.
+```
+
+[^1]\[Tajima and Matsubara 1984\] p.40
+
+```
+Quality is free. But only for those willing to pay for quality.
+```
+
+[^2]\[Crosby 1979\]
+
+- Recognize that Hewlett-Packard engineers are owed a culture of delivering quality far above the market
+- At Hitachi Software Engineering (currently Hitachi Solutions) and some Fujitsu departments, project teams have the authority to refuse product shipments to protect quality.
+
+→ **Not allowing the customer to take the initiative on quality in a good way is essential for maintaining quality and increasing productivity**
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