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- [[Japanese]]
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* Part I Utilizing human resources
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* [[Chapter 1 Trouble somewhere today]]
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* [[Chapter 2 Cheeseburger production and sales manual]]
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* [[Chapter 3 Vienna is waiting for you]]
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* [[Chapter 4 Quality first...if time permits]]
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* [[Chapter 5 Revision of Parkinson's Law]]
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* [[Chapter 6 Does cancer work well? "Laetrail"]]
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## Chapter 4 Quality first...if time permits (pp.21-26)
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- Pride and Quality
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- Programmer self-esteem is tied to product quality (**quality** not **quantity**)
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- The lowest level that satisfies a programmer's self-esteem = the highest level ever reached, much higher than the market is willing to pay
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- It's true that there are users in the market who don't care about poor quality, but they are a hindrance to meeting programmers' quality standards.
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- If you cater to users who don't care about low quality, you will lose users who don't buy low quality products, and your market penetration will decrease.
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> Letting the buyer decide the quality standard, not the developer, is called "**escape from the quality first principle**". ... In the long run, matching quality to the market will increase costs.
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- Lessons learned from 'escape from quality first'
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```
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A quality level that far exceeds the end-user's requirements is one way to increase productivity.
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```
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```
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The idea that price and quality are in a trade-off relationship does not exist in Japan.
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On the contrary, it is widely accepted that higher quality leads to lower costs.
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```
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[^1]\[Tajima and Matsubara 1984\] p.40
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```
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Quality is free. But only for those willing to pay for quality.
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```
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[^2]\[Crosby 1979\]
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- Recognize that Hewlett-Packard engineers are owed a culture of delivering quality far above the market
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- At Hitachi Software Engineering (currently Hitachi Solutions) and some Fujitsu departments, project teams have the authority to refuse product shipments to protect quality.
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→ **Not allowing the customer to take the initiative on quality in a good way is essential for maintaining quality and increasing productivity** |
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\ No newline at end of file |
