Chapter-4-Quality-first...if-time-permits.md

-- [[Japanese]]
-   * Part I Utilizing human resources
-     * [[Chapter 1 Trouble somewhere today]]
-     * [[Chapter 2 Cheeseburger production and sales manual]]
-     * [[Chapter 3 Vienna is waiting for you]]
-     * [[Chapter 4 Quality first...if time permits]]
-     * [[Chapter 5 Revision of Parkinson's Law]]
-     * [[Chapter 6 Does cancer work well? "Laetrail"]]
+- Japanese
+  * Part I Utilizing human resources
+    * Chapter 1 Trouble somewhere today
+    * Chapter 2 Cheeseburger production and sales manual
+    * Chapter 3 Vienna is waiting for you
+    * Chapter 4 Quality first...if time permits
+    * Chapter 5 Revision of Parkinson's Law
+    * Chapter 6 Does cancer work well? "Laetrail"
 
 ## Chapter 4 Quality first...if time permits (pp.21-26)
 
 - Pride and Quality
-   - Programmer self-esteem is tied to product quality (**quality** not **quantity**)
-   - The lowest level that satisfies a programmer's self-esteem = the highest level ever reached, much higher than the market is willing to pay
-   - It's true that there are users in the market who don't care about poor quality, but they are a hindrance to meeting programmers' quality standards.
-   - If you cater to users who don't care about low quality, you will lose users who don't buy low quality products, and your market penetration will decrease.
+  - Programmer self-esteem is tied to product quality (**quality** not **quantity**)
+  - The lowest level that satisfies a programmer's self-esteem = the highest level ever reached, much higher than the market is willing to pay
+  - It's true that there are users in the market who don't care about poor quality, but they are a hindrance to meeting programmers' quality standards.
+  - If you cater to users who don't care about low quality, you will lose users who don't buy low quality products, and your market penetration will decrease.
 
 > Letting the buyer decide the quality standard, not the developer, is called "**escape from the quality first principle**". ... In the long run, matching quality to the market will increase costs.
 
@@ -28,15 +28,18 @@ The idea that price and quality are in a trade-off relationship does not exist i
 On the contrary, it is widely accepted that higher quality leads to lower costs.
 ```
 
-[^1]\[Tajima and Matsubara 1984\] p.40
+[^1][Tajima and Matsubara 1984] p.40
 
 ```
 Quality is free. But only for those willing to pay for quality.
 ```
 
-[^2]\[Crosby 1979\]
+[^2][Crosby 1979]
 
 - Recognize that Hewlett-Packard engineers are owed a culture of delivering quality far above the market
 - At Hitachi Software Engineering (currently Hitachi Solutions) and some Fujitsu departments, project teams have the authority to refuse product shipments to protect quality.
 
-→ **Not allowing the customer to take the initiative on quality in a good way is essential for maintaining quality and increasing productivity**
+→ **Not allowing the customer to take the initiative on quality in a good way is essential for maintaining quality and increasing productivity**
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+
+[^1]: Tajima and Matsubara, 1984.：Tajima, D., and T. Matsubara. "Inside the Japanese Software Industry." Computer, Vol.17(March 1984).
+[^2]: Crosby, 1979.：Crosby, Philip B. Quality Is Free: The Art of Making Quality Certain, New York: Harper & Row, 1970.　邦訳　小林宏治監訳、『クオリティ・マネジメント――よい品質をタダで手にいれる法』、日本能率協会、1980年
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